Privacy policy

1. Who is responsible

Kumashiroya Polar Cruise is operated by Kumashiroya Cruise Bookings Ltd (“we”), which is responsible for the personal data described in this policy. Registered office: 10 Anson Road, #22-15 International Plaza, Singapore 079903. UEN: 202418765K.

We have not appointed a data protection officer. For privacy questions and requests, write to [email protected].

2. What the request form asks for

• Your full name and email address (required)
• Your phone number (optional)
• A message (optional)
• Your chosen sailing, cabin, number of guests and ticket type
• Your answer to the question of whether every guest on a casino-ticket request is 18 or over

3. What happens to it now (demo version)

The form is in demo mode and sends nothing. What you type stays in your own browser tab: it is not sent to us or to anyone else, and it is not stored on a server. It is gone when you reload or close the page.

• Your answer to the 18+ question is kept in your browser’s session storage until you close the tab, so you are not asked again on every visit to the tickets page. It never leaves your browser.
• This website sets no cookies and uses no analytics, advertising or third-party scripts.

4. When requests go live

Once the form starts sending requests, we will use your details to answer your request, contact you about it, and prepare and carry out your booking.

• Legal basis: performance of a contract (your request and booking), our legitimate interest (for example, keeping this website secure) and your consent (for marketing, if you give it).
• Who receives the data: payment processors, insurance companies, carriers and IT contractors, all under data processing agreements.
• How long we keep it: booking data for 5 to 7 years to meet tax requirements; access logs for 12 months; marketing data until you withdraw your consent.
• Transfers outside your country: protected by Standard Contractual Clauses (SCC) or an adequacy decision.

We will update this policy before that happens.

5. Your rights

You can ask to see, correct or delete your personal data, object to how we use it, or withdraw your consent at any time, by writing to [email protected]. You can also complain to the Personal Data Protection Commission (PDPC), Singapore.

6. Links to other websites

Our responsible gaming page links to independent help organisations. Their websites have their own privacy policies.

See also our booking terms.