Booking terms

This website is in demo mode. The request form does not send anything yet, so no booking can be made through it. These terms will apply once requests go live.

1. Who we are

Kumashiroya Polar Cruise is operated by Kumashiroya Cruise Bookings Ltd (“we”), the seller of this cruise. Registered office: 10 Anson Road, #22-15 International Plaza, Singapore 079903. UEN: 202418765K. Contact: [email protected], +65 6812 3456, 09:00–18:00 Singapore Time (SGT).

The company is registered and operates in Singapore. All contracts, payments and claims are governed by the law of Singapore.

2. Requests and bookings

A request sent through this website is not a booking and not a payment. A booking exists only when a manager confirms it to you in writing and we have received the payment due under section 5 (the full price or the deposit).

3. Prices and what is included

• Prices are fixed, per person, for the six-night cruise, in US dollars.
• Cruise ticket: inside cabin $899, ocean-view cabin $1,049, balcony cabin $1,349.
• Cruise + casino ticket: the cruise price plus a casino fee of $179 per person ($1,078, $1,228 or $1,528).
• Included: cabin accommodation, meals according to the programme, port fees and the on-board entertainment described on this website. Casino entry is included only in the cruise + casino ticket.
• Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
• There are no hotel nights on this route, and nothing extra is charged at the casino entrance.

4. Casino tickets

• Casino tickets are only for guests aged 18 or over. This applies to every guest named on a casino-ticket request.
• Valid government-issued photo ID must be shown at the casino entrance every evening. Without it, entry is refused.
• There are 90 casino tickets per sailing and no more than 60 guests in the casino at one time.
• Casino tickets are sold before departure only. They cannot be bought on board, and a cruise ticket cannot be upgraded on board.
• Casino tickets are personal and cannot be transferred.
• Casino fee refund: If your age cannot be proved, or you are refused entry to the casino, the casino fee is refunded in full within 5 working days. In all other cases, the casino fee follows the cancellation rules in section 6.

5. Payment

• Payment methods: bank card (Visa, Mastercard) or bank transfer. In some cases PayPal, Apple Pay or Google Pay are also accepted; your manager will tell you which.
• Option A: full payment within 3 working days after booking.
• Option B: a 30% deposit at booking, and the balance 30 days before departure.
• For bookings made less than 30 days before departure, only option A applies.

6. Cancellation by you

You can cancel by writing to your manager or to [email protected]. The refund depends on when we receive your cancellation:

• More than 60 days before departure: full refund minus a 5% administration fee.
• 30 to 60 days before departure: 30% of the price is retained.
• Less than 30 days before departure: 70% to 100% of the price is retained.

7. Cancellation or changes by us

The route and port times may change because of weather, sea conditions or safety; the captain decides on safety grounds. If we cancel the cruise, or make a material change to the route through our own fault, we offer you either an alternative cruise of equal value or a full refund within 14 days. No compensation above the amount you paid is provided, unless the consumer law of your country requires it.

8. Passports and visas

Every passenger needs a valid passport that expires no earlier than 6 months after the return date. You arrange visas, entry permits and other documents yourself. We are not liable if you are refused entry because documents are missing. Check the current entry requirements on the official websites of the consulates of the countries on the route no later than 30 days before departure.

9. Responsible gaming

You can ask to be excluded from the casino for the rest of the voyage at any time. Staff may stop guests from playing if they appear intoxicated or distressed. See our responsible gaming policy.

10. Liability

We are not liable for indirect losses, lost profit or moral damage. Our liability is limited to the amount you paid for the specific booking, except in cases of intent or gross negligence.

11. Complaints

Send complaints to [email protected], with your booking reference if you have one.

12. Governing law

These terms are governed by the laws of Singapore. Disputes are heard by the courts of Singapore.

How we handle your personal data is explained in our privacy policy.